Customer FAQs

If you are a registered user, you can login to your account registered at Kalankit.com and click on the “Orders” section. Select the desired orders, and find the tracking link in the order page.

You will also receive a shipping confirmation email with a tracking number once your order has been shipped. Please allow up to 48 hours for the information to update with transit details.

If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with our support team from here.

Every Kalankit.com purchase is made to order and pays an artist. We certainly hope you love your item(s), and we always urge you to make and deliver the best quality products to you. But in case, if you are experiencing any issue with the product quality or delivery,  we’re here to help. 

Click here to check the return policy and process.

No, registering an account is not compulsory to make a purchase on Kalankit.com. You can complete your purchase by just providing a phone number or email id during checkout. 

However, creating an account will help you to keep a track of your order history, create and maintain your wishlists, get notified for new launches and offers, indulge in the reward program, follow and review the artist, and many more.

Every item purchased on Kalankit.com is made to order and pays an artist. We can accept the cancellation of the order until the order has not been processed. The order which is in “pending “or “confirmed” status, can be cancelled. Orders which are in “processing”, “shipped”, “delivered”  status, can not be cancelled.

For the cancellation of the order, kindly raise a support ticket from your account section or via live chat for immediate assistance during the working hours.

If you want to update the shipping address, kindly raise a support ticket from your account section, before your order has been processed. Once the order has reached the processing status, we can not assure you the change of address. 

It could take 7-10 business days for the amount to reflect back in your bank account after the return is received at our warehouse. The product is  inspected and then the refund is processed.

For more information, see our return policy, cancellation policy, and replacement policy.

All orders get shipped within 2-3 working days. You can expect delivery between 5-7 days. We ship orders Monday – Saturday during business hours, and we don’t operate on major holidays. Please note that orders placed during a convention, sale, or promotion may take longer to process.

It’s not uncommon for the link to appear invalid right away, especially on the weekend. It can take up to 2 business days (Mon-Fri) from the time you receive your shipment notification email to update the system and provide tracking. If it has not been updated after 72 hours from the time your shipping email was received, kindly raise a support ticket from your account page.

Ordinarily, you can expect consistent updates from the courier while your order is on its way to you, however, delays of up to 3-5 business days can occur between scans. Business days do not include weekends or holidays, so it is very common for tracking not to update between Friday night and Monday afternoon. If you are seeing delays longer than 3-5 days, please raise a support ticket from your account section.

If you see multiple charges for one order, your card was likely declined during your first payment attempt(s) due to incorrect billing details or other information that prevented us from verifying your payment. In this case, what you’re seeing is an authorization hold only.

Banks usually authorize a charge simply based on available funds, placing a temporary hold for the purchase amount and creating a pending entry on your account for each attempt, whether successful or not. The funds did not leave your account, and these transactions will eventually disappear, but this can take up to 10 business days, depending on your card issuer. We cannot issue a refund for declined transactions. Please make contact with your bank if you have questions about their process for authorization holds.

The most common reason for a payment to be declined is a simple typo when entering your information. Review your information and try again. When your payment is not able to be authorized, you will see this message:

“Your payment details couldn’t be verified. Check your card details and try again”

You will likely see the declined charge as a pending transaction. Learn more about authorization holds in the double charged FAQ above. If your payment is declined, you are welcome to try your purchase again, ensuring all card details including billing address, security code, and cardholder name are complete and correct.

Kalankit works hard to ensure your items get to you quickly and safely but we know damages happen. While we can’t promise mint condition, if a Kalankit’s product has a significant manufacturing or “due to transit” defect or damage, please raise a support ticket from your account section. Replacements are subject to Kalankit’s inspection and approval.  We may request that you return your purchase and may receive a replacement item or replacement box.

You can read our replacement policy here.

To start the return request process, kindly raise a support ticket from your account section.

We’re sorry to hear your order wasn’t what you were expecting and are happy to help! Please reach out within 48 hours of the delivery. We encourage you to reach out as soon as possible for the best chance at the preferred resolution. You can raise a support ticket from your account section, or can live chat us during working hours via Whatsapp icon. Share the reason for the return and our customer care executive shall get back to you asap.

To initiate the replacement request, kindly raise a support ticket from your account section. Include your order number and clear photos of everything you received in your order, shown together.

If due to some sudden manufacturing contingency we are not able to replace the item with an identical product, we will issue a refund for the missing item. Kalankit™ can offer store credit in the form of a discount code on your next purchase.

Confirmation emails are sent to the email address entered on an order after an order is successfully placed. It can be common for confirmation emails to land in your spam/junk folder, so be sure to check there first. If you still don’t see it, please select one of the options that best describes your issue.

1. The charge is showing in my bank account, but I don’t have a confirmation email

There are two reasons for this: an authorization hold or a typo in your email address at checkout. When your order is successful, you will be routed to a screen with a green checkmark.

If you did not see the confirmation screen, or if you received an error message, then your order may not have been successfully processed due to a payment error. Click on the Support button in the lower left-hand corner WhatsApp icon of this page. Share your query and our customer care executive shall get back to you asap.

Please leave your query to our support team by raising a support ticket from your account section so that it doesn’t go unnoticed.

If payment is not completed, we cannot create an order for you, so you will not receive an order confirmation email.

2. I got a confirmation screen, but I don’t have a confirmation email

When your payment is successful, your order is immediately created. You will be directed to a confirmation screen.

You may or may not see an order number, and your confirmation email may take a few minutes to a few hours to arrive. If this happens, please check your spam/junk folder first. This is the most common reason you haven’t received your email.

Still not seeing it? Chances are, there was a typo in your email address or you’re checking the wrong inbox. Please be sure you are looking at the email account you entered for your order.

Still nothing? We can help! Please raise a support ticket from your account section or order page, with complete shipping address, along with the correctly spelt email address, so we can make the change. It’s important that we have the right information on file, in case we need to get in touch about your order, and so you can receive your shipping notification.

Please click here to know about our return policy. RETURN POLICY

1. Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.

2. You can courier the product(s) to our warehouse address received from the support team.

3. On receiving the product at the warehouse, we will go forth with the refund process.

Please only click the “Complete Order” button once to avoid multiple authorizations at the final step of the checkout process. Once your order has been accepted, you will see a confirmation notice on the screen with a check mark.

If you receive an error message or are not redirected to the confirmation screen, please raise a support ticket from your account page or live chat with our team, before trying again, to avoid multiple payment authorizations or duplicate orders.

As Kalankit™ is a multi-artist design platform, and every item is made to order, we do not offer COD as a payment option. You can pay by card payments, PayPal, Paytm, Netbanking, and UPI.

Unfortunately, processing begins as soon as an order is created and we are unable to add or remove items from an order once it has been submitted, but you are more than welcome to place a new order! Do not forget to raise a cancellation request for your previous order to avoid order duplicacy.

Yes, please raise a support ticket from your account page with the correct and complete email address you’d like to use for the update along with any two of the following identifying items to authenticate your purchase:

  1. Transaction ID for the online payment mode you chose.
  2. Email address used at checkout
  3. Contact number used at checkout
  4. Last 4 digits of the card used for the purchase for credit card payment
  5. Customer name

Discount codes are only valid during the promotional period indicated and applied to the purchase total of eligible items before tax and shipping are calculated. Unique codes cannot be shared. Discount codes may be limited to selected items. Kindly refer to the terms of the code.

First, check the shipping address on your order confirmation to ensure the destination is correct. If so, please exhaust all available resources to try to retrieve your order:

1. Ask others who share your residence to see if they received it on your behalf.

2. Double-check all areas of your property, including under and around porches, the garage, side doors, and back yard, as carriers may try to leave parcels in obscure locations for security.

3. Ask the carrier if they can help you locate the whereabouts, as it is very common to see a parcel delivered to a neighbor by mistake or be marked as delivered but accidentally left on the truck.

4. If you live in an apartment complex, inquire with your mail room or reception area/leasing office.

5. For areas with a community mailbox or central pickup point, check your normal mail slot for a key to the parcel locker. Many carriers will not deliver packages to your doorstep if it will fit securely at the drop site.

If you have performed all of the above and still have not been able to locate your order and the whole shipment is missing and you still receive the message “shipment delivered, ” kindly report it to us via Raising a Support Ticket under your order section from the account page within 72 hours of receiving a delivery message. For assistance with your order please, click on the Support button in the lower left-hand corner WhatsApp icon of this page.

We use Blue Dart, Ecom Express, XpressBees and Speed Post by Indian Post Office.

We ship all over India, USA and UK. The products can be shipped to the USA and UK given the favorable circumstances with additional shipping costs and an estimated delivery time of 21 business days

Your payment is processed as soon as your order is received, and you have an order confirmation number. We cannot manually process or authorize payment or change the payment type.

For security reasons, we are not able to change the billing address. Payment is processed as soon as an order is placed, so as long as you have an order confirmation number, you are all set!

At this time, we do not offer gift cards to make purchases on Kalankit.com.

Please note that including an invoice in a shipping parcel is a mandate from the government. Hence we can not exclude the invoice of the product.

We are sorry but the Gift wrap option is not available as of yet.

In case, the whole shipment is missing and you still receive the message “shipment delivered, ” kindly report it to us via raising a support ticket from your order section under account page within 72 hours of receiving a delivery message. For assistance with your order please, click on the Support button in the lower left-hand corner Whatsapp icon of this page.

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